Delivery

• Delivery Cost
• How to track my order?
• Is it possible to change my address?
• Absent at time of delivery.
• Pick-up of my package in a relay point by another person.
• Delivery times and costs

See all 8 articles

Make a return

• I want to return one or more products. How to?
• What is your return policy?
• I have returned my parcel. Did you receive it?
• How long does it take to process returns?

Payments

• What payment methods are available?
• How to use my voucher?
• Why is my payment being rejected?
• Is payment secure?
• Are taxes included in the price?

The EKOÏ brand

• Do you have a store?
• Where is Ekoï based?
• Who are we?

Ekoï products

• Ekoï's products
• How to take care of my products?
• Can I be notified when a product is back in stock?
• Is it possible to reserve a product?
• Why are the items in my basket no longer available?
• Are all the products displayed on Ekoï's website available?

See all 9 articles

Warranty

• I have a guarantee request. What do I have to do?
• Are Ekoï's products guaranteed?
• How long is the warranty on Ekoï products?
• When does the guarantee take effect?
• Does the guarantee cover all types of defects?
• Which products are covered by the Ekoï guarantee?