Delivery

• Delivery Cost
• How can I track my order?
• Can I change my address?
• Absent at time of delivery
• Pick-up of my parcel at the relay point by another person
• Delivery times and costs

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Make a return

• How much does it cost to return an order?
• I want to return one or more products. What should I do?
• What is your return policy?
• I have returned my parcel. Have you received it?
• How long does it take to process returns?

Payments

• How can I use my credit?
• Why is my payment refused?
• Is payment secure?
• Are taxes included in the price?

The EKOÏ brand

• Do you have a store?
• Where is EKOÏ based?
• Who we are and what we do?

Ekoï products

• EKOI products
• How do I maintain my products?
• Can I be notified when a product is back in stock?
• Is it possible to reserve a product?
• Do you have any products available that are not on the EKOÏ website?
• Why are the items in my basket no longer available?

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