How to make a request:
Simply go to your customer account and click on My Product Returns.
- Select the order concerned*.
- Tick the quantity of the product(s) you wish to return.
- Select one of the following options: Credit note, Exchange, or Refund.
- Once your return request has been registered, you will be able to download and print out your return slip, which you can place inside your parcel.

*If the order is no longer available, you are not complying with the return conditions (return within 14 days).*

Prepare the parcel:
- Add the return form to the parcel.
- Return the product(s) with the labels attached and in their original packaging.
- Helmets and goggles MUST be returned in a rigid, reinforced cardboard box. Any return in soft packaging will result in the immediate return of the product without exchange or refund. If this instruction is not followed, Ekoï declines all responsibility for the condition of the product.
- Return your package with the return slip to the address below:

Scott Defilippis